FAQs

How can I get in touch with Montide?

Should you need assistance, please reach out to our customer service team at info@montide.com, and we'll gladly assist you with any inquiries.

Does Montide offer international shipping?

Yes, Montide is pleased to offer worldwide shipping to our customers.

From where does Montide ship its products?

All orders are dispatched from our headquarters in Hong Kong.

What is Montide's policy on order changes or cancellations?

To accommodate any changes or cancellations, please contact us within 12 hours of placing your order. Requests beyond this timeframe cannot be guaranteed. Items received may be returned for a full refund following our return policy.

What payment methods does Montide accept?

Montide accepts all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure and convenient transactions.

When will my order from Montide be processed?

Orders are processed during regular business hours from Monday to Friday. Expect your order to be processed within 1-3 business days and shipped the following day. We do not ship on weekends.

How long does Montide take to deliver orders?

Due to the bespoke nature of our products, delivery can take between 2-4 weeks. We appreciate your patience and strive to get your order to you as promptly as possible.

What should I do if my Montide order hasn't arrived?

If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund from Montide.

Will I be responsible for customs and taxes on my Montide order?

Our prices are tax-free in USD, but you may be subject to duties and taxes once the order arrives in your country. These fees are your responsibility and are determined by your local customs office.

How do I return an item to Montide?

For returns, please contact us directly at info@montide.com, and we'll guide you through the process.

What if my Montide items are defective, incorrect, or damaged?

Please inform us immediately if your order includes defective, incorrect, or damaged items. Include your order number and photographs of the items, and we'll prioritize resolving your issue.

When will I receive my refund from Montide?

Refunds are issued to the original payment method and typically take 7-10 business days to process after we receive the returned items. For any delays, please contact your bank or card issuer.